Online Fame | A 'blog written by Chris Rhee

I usually get stuck with some terrible customer service, but I had a rather pleasant experience recently:

I spent about forty-eight hours working my ass off to move all of the files from various websites to another website server in order to beat the deadline so I wouldn’t get billed for another month. Unfortunately, I cut it VERY close, giving the server guys little time before the deadline to format and unplug the machine. So I was billed around $140 for a month of service that I didn’t even get to use, because it was fully unplugged and cancelled a few hours into the next billing cycle.

I figured it was a long shot, but I sent an email to customer service asking if there was anyway to get a refund and I just got an email today saying that since I sent the request in early enough, they already sent in the refund request. Score!

140 Online Fame points to Candace at Rackshack customer service. (And this time, I’m keeping score.)

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